What is Express Assessment?
Express Assessment is a commitment to provide a preliminary diagnosis and communication to the customer within two hours of repair order creation. Express Assessment is a process, not a program. It is intended to become part of the way a service department performs its day-to-day work.
Within 2 hours of service write-up, Orange Mercedes-Benz Trucks will:
- Communicate single service issue diagnosis
- Check part availability
- Provide an estimate of cost and repair time